1. Our Privacy Commitment

• No Selling of Personal Data: We have never sold your personal information and we never will.
• Purpose-Driven Use: We use your information only to fulfill your requests, improve our services, and enhance your overall experience with Chartex.
• Legal Compliance: We only share your personal information externally when required by law.
• Data Security: We limit access to your information and ensure that any third parties we work with adhere to strict security measures and privacy standards.

2. Information We Collect

Information You Provide

• Account Creation: When you create an account, we may collect information such as your name, email address, and contact details.
• Customer Support & Purchases: When you request support or make a purchase, we may collect details necessary to fulfill your request. Although we may process your credit card information through secure payment gateways, we do not store credit card details unless you explicitly authorize it.

Information Collected Automatically:

• Usage Data: When you visit our websites or use our software, we automatically collect information such as how you arrived at our site, which pages you visit, and which features or settings you use. We use this data to enhance site functionality, services, and product development.

Information Received Through Google Authentication:

• Google Sign-In: If you choose to sign in using your Google account, we receive the basic profile information you have permitted Google to share. We use this to create and maintain your account and improve your experience.

3. How We Use Your Information

• Provide Services: Deliver the products or services you've requested and maintain your account.
• Enhance Your Experience: Improve our websites, develop new products, and personalize features.
• Communicate With You: Respond to support inquiries, update you on product changes, inform you of relevant new products or services, and share policy updates.
• Security & Fraud Prevention: Detect and prevent unauthorized activity on your accounts.

4. Legal Bases for Processing

Our collection and processing of your personal information is generally based on:

• Your Consent: When you voluntarily provide information or use Google Sign-In.
• Contractual Necessity: When processing is necessary to deliver services you’ve requested.
• Legitimate Interests: When we have a valid business reason, balanced against your rights and interests.

If you prefer not to provide certain information or wish to limit how it is used, you may opt out or disable certain features. Disabling cookies, for example, may limit some website functionality.

5. Cookies and Tracking

We use cookies and similar technologies to improve user experience and gather usage data. However:

• No Third-Party Cookies: We do not use third-party cookies on Chartex websites or products.
• User Controls: You can manage cookies through your browser settings. Note that disabling cookies may affect the performance of our websites.

6. Sharing and Disclosure of Information

We only share your personal information with:

• Authorized Personnel: Employees and contractors who require it to perform their duties.
• Service Providers and Partners: Third parties who assist in delivering our services (e.g., payment processors, domain registrars) and who must adhere to proper security and privacy practices.
• Legal Compliance: Government agencies, regulators, or other parties as required by law, court order, or to protect our legal rights.

7. Your Rights

We respect your privacy rights and provide controls over your personal information, regardless of where you live. If you reside in the European Economic Area (EEA) or another jurisdiction with similar data protection laws, you have the right to:

• Access and Rectification: View and correct the personal information we hold about you.
• Erasure and Restriction: Request deletion or restrict processing of your data.
• Data Portability: Obtain a copy of your data in a structured, machine-readable format.
• Objection and Complaints: Object to certain processing activities or lodge a complaint with a data protection authority.

To exercise these rights, please contact us using the details provided at the end of this policy.

8. Data Retention

We retain your personal information as long as necessary for the purposes outlined in this Privacy Policy. When no longer needed, we will delete, anonymize, or securely isolate your data.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include restricting access to your data and ensuring that third parties process it securely.

10. Service Data (Information Processed on Your Behalf)

Your Ownership of Service Data:
You own the data you entrust to Chartex. We process it solely under your instructions and do not access it except as necessary to provide our services or comply with legal obligations.

Data Access, Portability, and Deletion:
You can access, share, export, or request deletion of your service data at any time. If you close your account, we will remove your data from our active databases immediately and from our backups within three months.

Third-Party Requests (EEA and Beyond):
If you believe your information has been provided to us by a third party (e.g., an employer or service provider) and you wish to exercise your privacy rights, please contact that party directly. We will work with them to address your request.

11. International Users

Our data protection practices apply uniformly, regardless of your location. We are committed to extending the same privacy rights and protections to all our users.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we do, we will revise the “Effective Date” at the top of this page. We encourage you to review this page regularly to stay informed about how we protect your personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at levi@redlist.com.

We value your privacy and will work diligently to address any inquiries or concerns you may have.